Careers at Village Roadshow

Guest Service Agent
Casual $32.25/hr Mon-Fri, $38.70/hr Sat, $45.15/hr Sun
Sea World Resort, Main Beach Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort. Apply today to see what employment opportunities await and find your dream job at one of the most exciting tourist attractions on the Gold Coast!

Village Roadshow Theme Parks are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply. 

 About the Perks!
• Unlimited free entry to our amazing theme parks
• Earn complimentary passes for family and friends
• Enjoy discounts on food & beverage, retail and animal experiences
• Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers!
• Exclusive and unique team member events and awards
• Reward and Recognition incentives and prizes
• On site Wellbeing Team and access to our EAP with 24/7 support
• Opportunity for professional development & internal training, we strive to grow our talent!

The opportunity:
Work at Australia’s only Theme Park Resort! Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries.

Your day to day:
• Meet and greet guests in a friendly and professional manner during check-in and check-out process
• Collect, store and deliver guest luggage
• Assist with guest needs, provide information and resolve general guest concerns
• Prepare internal reports and arrivals for the next day
• Cash handling and accounts reconciliation

What you’ll bring:
• A high level of interpersonal skills
• Experience working under pressure and in a team environment
• Passion and drive for exceptional customer service
• Dedicated to excellence and to produce exceptional results
• Available to work on any day including weekends and nights
• Opera Property Management System experience desirable